Quality of Service Policy
- RINEX management will take all necessary precautions to ensure maximum uptime for the RINEX facility; however it will not provide rebates of any sort for down time.
- RINEX will run on a non-blocking switching architecture to avoid delays.
- RINEX management shall ensure proper environment (Proper Air conditioning with Humidity control) at the facility.
- Members shall augment their bandwidth capacity to RINEX, if the utilization of the existing link exceeds 80% of the capacity for 4 hours in a day and for 7 days. Such capacity management shall be through increase of capacity and not through reduction routes announced.
- RINEX management will ensure that the facility is physically secure and will provide access to its members when needed.
- Members shall endeavor to provide advance notice via email to each of RINEX members, in the event that a service disruption or discontinuity can be foreseen.
Interconnection Policy
- Every entity, to be a member of RINEX, has to have a valid license to operate in Rwanda as an Internet or Data Service Provider. RINEX management will provide a...
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Quality of Service Policy
- RINEX management will take all necessary precautions to ensure maximum uptime for the RINEX facility; however it will not provide rebates of any sort for down time....
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Data collection policy
- RINEX usage statistics shall be collected in real-time and published on its website. Any other information collected by RINEX shall be kept confidential subject to...
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Data Access Policy
- All members are to ensure that computer data processed or stored on their network intended for public access, shall be made available in a manner that does not deny...
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Our VALUES
Professionalism in our actions towards our customers, partners and all stakeholders - Commitment towards achieving our objectives