Quality of Service Policy

RINEX management will take all necessary precautions to ensure maximum uptime for the RINEX facility; however it will not provide rebates of any sort for down time.
RINEX will run on a non-blocking switching architecture to avoid delays.
RINEX management shall ensure proper environment (Proper Air conditioning with Humidity control) at the facility.
Members shall augment their bandwidth capacity to RINEX, if the utilization of the existing link exceeds 80% of the capacity for 4 hours in a day and for 7 days. Such capacity management shall be through increase of capacity and not through reduction routes announced.
RINEX management will ensure that the facility is physically secure and will provide access to its members when needed.
Members shall endeavor to provide advance notice via email to each of RINEX members, in the event that a service disruption or discontinuity can be foreseen.

: Interconnection Policy; Every entity, to be a member of RINEX, has to have a valid license to operate in Rwanda as an Internet or Data Service Provider. RINEX management will provide a...; Read More

: Quality of Service Policy; RINEX management will take all necessary precautions to ensure maximum uptime for the RINEX facility; however it will not provide rebates of any sort for down time....; Read More

: Data collection policy; RINEX usage statistics shall be collected in real-time and published on its website. Any other information collected by RINEX shall be kept confidential subject to...; Read More

: Data Access Policy; All members are to ensure that computer data processed or stored on their network intended for public access, shall be made available in a manner that does not deny...; Read More

Enabling local internet

To promote and manage key internet resources optimally to benefit the community

Professionalism in our actions towards our customers, partners and all stakeholders - Commitment towards achieving our objectives